BBP 081 : How To Have Difficult Conversations With Your Team with Sue Ingram (Part 1)

It’s a two parter . . . that’s how good this episode is, so good we had to make it two episodes!

Meet our first guest for 2020 . . . an outstanding HR professional with over 25 years of experience and also the author of the bestselling book, “FIRE WELL: How To Fire Staff So They Thank You.” 

Sue Ingram joins us to share her expertise all about having difficult conversations with your team . . . including how to no longer think of them as ‘difficult’ . .  so tune in now!

Meet The Salon & Spa Social Simplifier here!

 

Episode Highlights and Takeaways:

Sue’s Story (3:55)

Why Are They Difficult Conversations (5:19)

Origin of Difficult Conversations (9:50)

The Missing Point: Attitude & Behavior (11:50)

Hiring The Right People For Your Brand (18:46)

Different Personality Types (21:12)

Recruitment Interview Tips (24:32)

Tips on Induction (29:23)

First Impressions and Fresh Eyes (31:54)

Values and Branding (33:07)

Importance of Procedures When It Comes To Handling A Team (37:31)

A.C.A.S. Guidelines (40:00)

Rookie Mistakes: Family or Employee? (41:29)

 

LINKS Below:

Get The Salon & Spa Social Simplifier HERE!

 

Sharing is Caring!

I don’t believe them to be difficult at all. I believe them to be generous conversations, because to leave someone failing . . . not to tell them is perhaps the most unkind thing anyone can do – especially a manager. Sue Ingram

 

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