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It’s a two parter . . . that’s how good this episode is, so good we had to make it two episodes!
Meet our first guest for 2020 . . . an outstanding HR professional with over 25 years of experience and also the author of the bestselling book, “FIRE WELL: How To Fire Staff So They Thank You.”
Sue Ingram joins us to share her expertise all about having difficult conversations with your team . . . including how to no longer think of them as ‘difficult’ . . so tune in now!
Meet The Salon & Spa Social Simplifier here!
Episode Highlights and Takeaways:
Sue’s Story (3:55)
Why Are They Difficult Conversations (5:19)
Origin of Difficult Conversations (9:50)
The Missing Point: Attitude & Behavior (11:50)
Hiring The Right People For Your Brand (18:46)
Different Personality Types (21:12)
Recruitment Interview Tips (24:32)
Tips on Induction (29:23)
First Impressions and Fresh Eyes (31:54)
Values and Branding (33:07)
Importance of Procedures When It Comes To Handling A Team (37:31)
A.C.A.S. Guidelines (40:00)
Rookie Mistakes: Family or Employee? (41:29)
LINKS Below:
Get The Salon & Spa Social Simplifier HERE!
Sharing is Caring!
I don’t believe them to be difficult at all. I believe them to be generous conversations, because to leave someone failing . . . not to tell them is perhaps the most unkind thing anyone can do – especially a manager. –Sue Ingram–
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